Troy Carlson was on his way home from work, navigating the congested streets during rush hour. Traffic had been crawling for what felt like an eternity when, suddenly, it began to move again. Just as Troy felt a glimmer of relief, the car in front of him abruptly slammed on its brakes. Troy reacted instantly, barely managing to stop his Tesla in time. Unfortunately, the driver of the Civic behind him wasn’t as attentive and collided into the back of Troy’s Model 3. Although the crash resulted in visible damage to both vehicles, thankfully, no one was injured. As Troy exchanged insurance information with the other driver, he couldn’t help but feel a pang of anxiety. He dreaded the hassle of dealing with auto insurance and worried that his beloved Tesla might never look the same again. Recalling a glowing recommendation from a family friend about CARSTAR Hayden, Troy decided to entrust his vehicle to their expertise.

CARSTAR Hayden, an auto body shop that repairs all makes and models, collaborates with most insurance companies and offers a nationwide warranty. They’re renowned for their comprehensive services, including dent repair, dent removal, and storm damage repair, They provided Troy with 24/7 accident support and towing assistance, quickly transporting his Tesla to their shop. CARSTAR Hayden assured Troy that his Tesla was in expert hands.

To report the accident to his auto insurance company, Troy needed to notify them of the incident, provide details, and submit a claim. The insurance company would then assign an adjuster to assess the damage and determine the coverage for repairs.

At CARSTAR Hayden, the mechanic conducted a thorough evaluation of Troy’s vehicle and sat down with him to discuss the damages and necessary repairs. With finances tight, Troy was concerned about the cost but prioritized the safety and integrity of his car. The CARSTAR team empathized with his situation and explained their commitment to following manufacturer repair procedures. Despite insurance companies often attempting to minimize costs by deeming these procedures unnecessary, CARSTAR remained steadfast in their dedication to proper repair standards. Their persistence in demonstrating the necessity of manufacturer guidelines usually resulted in successful insurance approval for the required repairs.

As an industry leader in auto body repair, CARSTAR Hayden boasted the most certifications in the area. Their expert technicians, who undergo an innovative advanced training program, ensured that each vehicle received top-tier service using the latest collision repair technology. These certifications granted them access to extensive repair procedures and studies, crucial for accurately repairing modern, technologically advanced vehicles. Notably, CARSTAR Hayden is one of the few local collision centers certified in EV technology, specializing in repairing Teslas and Rivians. 

Throughout the repair process, Troy was consistently impressed by the CARSTAR Hayden team. They worked diligently to secure insurance coverage for the repairs and kept Troy updated on the progress. The team performed all necessary structural repairs, followed by meticulous painting and refinishing. CARSTAR went above and beyond by completing a post-repair clean-up, wash, and vacuum. They conducted a comprehensive quality assurance inspection, finalized the insurance paperwork, checked on the vehicle’s national warranty, and even offered to pick up Troy when everything was complete.

In the end, Troy was overjoyed with his experience at CARSTAR Hayden. The process had been stress-free, and his Tesla looked as good as new. The professionalism, dedication, and exceptional service provided by CARSTAR Hayden not only restored his vehicle but also his peace of mind. Troy drove away with confidence, knowing he had found a repair shop he could truly trust.