It’s Official – The BBB Thinks You’re All Just Great!
What does it take to win Idaho’s Best? First, you need to have a business that people love. You need to have the marketing acumen to leverage that affection, transforming their positive energy into reviews. You also need their support garnering nominations and votes. All of that is to say that you need a great reputation to become a finalist for Idaho’s Best, and that’s why we’ve partnered with the Better Business Bureau.
The BBB is far from the new kid on the block when it comes to business reputation. Long before Yelp, Google My Business, or TripAdvisor got into the reputation game, the BBB had cemented their place in establishing marketplace trust. They have been the mediator and the muscle in resolving disputes between businesses and customers for over 100 years!
The BBB Northwest-Pacific Puts in Their Two Cents
We wanted to incorporate the BBB into our scoring and judging of the Idaho’s Best Awards. As of this writing, even we don’t know who the winners are yet, only our finalists. So we weren’t sure what would happen when we turned over our unofficial list of finalists to the BBB for vetting. But like a parent sending their first-born off to summer camp for the first time, we were hoping our baby would come back in one piece.
The BBB was tasked with reviewing our list of over 800 Idaho businesses and providing their grade for each one. The BBB rating system utilizes a grading scale just like you used in school, going from an A+ down to an F, graded on 17 different factors. This rating represents a business’s overall trustworthiness and their good-faith efforts to address customer concerns. Any businesses that didn’t have a passing grade are to be ineligible to win Idaho’s Best.
The BBB Gives the Idaho’s Best Finalists a Passing Grade
After a thorough review, 99 percent of our potential finalists had an “A” or “B” rating, with less than one percent failing to pass muster with a “C” or lower. That means that we’re rubber stamping that unofficial list of finalists and certifying them as OFFICIAL.
It makes sense to me that our BBB vetting standard results in such a minor impact on our list of finalists. Before getting to that point, a business first had to be nominated many times just to be a contender. They then had to receive enough votes to be competitive, and were then scored on the quality and quantity of their reviews. At that point, finalists have already proven they have a great reputation and that they deserve to be where they’re at.
Let this also be a reminder to keep an eye on your BBB page and be responsive if an issue comes up. The important take-away from reviewing every single one of your listings is that your responsiveness to an issue is what affects your grade the most, and complaints themselves and negative reviews on the Better Business Bureau not so much. It is yet another third-party check to ensure that only the best can be named Idaho’s Best.